Privacy Policy

Effective date: May 7, 2026

Introduction CreativeOdyssey (“we,” “us,” or “our”) operates the CreativeOdyssey website and related services (collectively, the “Services”). This Privacy Policy explains what personal information we collect, how we use and share it, your choices, and how we protect your information. By using the Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

  • Information you provide directly:

    • Account and profile information (name, email address, username, password, billing and shipping addresses, phone number).

    • Transaction information when you purchase art, crafted products, or digital content (payment details processed via third-party payment processors; we may store limited billing and shipping data).

    • Communications and content you submit (messages, reviews, questions, creative work uploaded for collaborations or classes).

    • Marketing preferences and communications you opt into.

  • Information collected automatically:

    • Usage and analytics data (pages viewed, time spent, features used, search queries, session length).

    • Device and technical data (IP address, browser type and version, device identifiers, operating system, mobile network information).

    • Cookies and similar technologies (see Cookies and Tracking Technologies below).

  • Information from third parties:

    • Social media account data if you connect a social login (as permitted by the social platform).

    • Information from service providers (fraud detection, shipping carriers, payment processors).

    • Publicly available information when necessary (for verification or compliance).

How We Use Your Information We use personal information to:

  • Provide, operate, and maintain the Services.

  • Process orders, payments, shipments, and handle returns or refunds.

  • Communicate with you about your account, purchases, updates, and support requests.

  • Personalize your experience, recommend content or products, and improve the Services.

  • Send marketing and promotional messages (with your consent where required).

  • Prevent fraud, ensure security, and comply with legal obligations.

  • Conduct analytics, research, and develop new features or offerings.

  • Facilitate creative collaborations, classes, and community interactions.

Sharing Your Information We may share personal information with:

  • Service providers and vendors who perform services on our behalf (payment processors, hosting providers, analytics, email delivery, shipping partners).

  • Business partners for co-branded offerings or joint promotions, with your consent where required.

  • Third parties in connection with a business transaction (sale, merger, reorganization, financing, or acquisition). If such a transaction occurs, personal information may be transferred as an asset.

  • Legal and regulatory authorities when required by law, legal process, or to protect rights, property, or safety.

  • Other users when you post or share content publicly (account name and content you share will be visible to others).

We do not sell personal information for monetary consideration. Where the term “sell” or similar is defined by applicable law, we will comply with your rights under those laws.

Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to operate and improve the Services, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling cookies may affect functionality.

Third-Party Services and Links Our Services may contain links to third-party websites, integrations, and social platforms. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing personal information.

Data Retention We retain personal information as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, enforce agreements, and as otherwise permitted by law. When information is no longer needed, we securely delete or anonymize it.

Data Security We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.

Children’s Privacy The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

Your Choices and Rights Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal exceptions.

  • Portability: Request a copy of your data in a commonly used format.

  • Opt-out: Opt out of certain processing activities, including marketing communications.

  • Restrict processing or object to certain processing where permitted by law.

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.